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# UniFi Talk 5.2: Multi-Line Calling, Smart Attendant and Camera Integration

Published 08 Jun 2026 · Category: News · Web: https://level-floor.bnr.la/blog/unifi-talk-5-2-update/

*UniFi Talk 5.2 turns UniFi phones into control hubs — multi-line calling, call queueing, recording with transcription and PII redaction, plus Protect camera and door-lock control from the handset.*

> **Note:** Released 5 May 2026 . UniFi Talk is Ubiquiti's license-free VoIP phone system.

UniFi Talk has quietly become a credible small-business phone system, and 5.2 adds the features that move it from "good enough" to genuinely competitive with hosted PBX offerings — without the per-seat monthly bill.


## What's new


Advanced noise suppression and refined gain control
Multi-line support for simultaneous call management
Upgraded Smart Attendant with better call-routing customisation
Native call queueing for customer flow
Call recording with centralised archiving and optional transcription with PII redaction
Integration with Protect cameras and door-lock control from the phone
Teleport VPN support for remote users handling multiple lines

As Ubiquiti puts it, "UniFi phones now act as control hubs, extending beyond communication into full UniFi application interactions."

Video: https://www.youtube.com/watch?v=T0S2ndgoVnQ


## What you need to run it


UniFi Talk runs on a UniFi gateway/console plus UniFi phones and a SIP trunk. If you're weighing it against cloud-hosted options, our communications explainer breaks down the acronyms.

**Q: Is UniFi Talk really license-free?**

A: The software is free — you pay for the phones and your SIP trunk/number service. There's no per-extension UniFi licence.

**Q: Can it record and transcribe calls legally in Australia?**

A: Talk 5.2 supports recording, transcription and PII redaction technically. Call-recording consent laws vary by state — get advice and configure announcements/consent accordingly.


## Related reading


UCaaS vs CPaaS vs CCaaS — where a system like UniFi Talk fits
Ubiquiti for small business — build phones into a complete SMB stack

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