Knowledge

Imaging PCs with USB drives and manually configuring each device is a relic of a bygone era. Windows Autopilot lets IT teams ship laptops directly from the manufacturer to end users, with the device configuring itself on first boot — joining Entra ID, enrolling in Intune, and installing apps and policies without a technician touching it. This guide covers how Autopilot works, its deployment profiles, hardware hash registration, and practical advice for Australian resellers.

26 Feb 2026
8m
Knowledge

Microsoft Teams has evolved from a chat and meeting tool into a full enterprise telephony platform capable of replacing traditional PBX systems. With Teams Phone licensing, businesses can make and receive PSTN calls directly from the Teams client — but the path from legacy PBX to Teams Phone involves critical decisions around calling plans, direct routing, operator connect, and SBC hardware. This guide covers every aspect of the migration for IT resellers deploying Teams Phone for their clients.

26 Feb 2026
7m
Knowledge

Managing the growing fleet of laptops, tablets, and smartphones that connect to your corporate network is one of the biggest challenges facing IT teams today. This guide explains mobile device management (MDM), walks through Microsoft Intune as a leading endpoint management platform, and compares BYOD, COPE, and COBO device ownership strategies to help you build a policy that balances security with employee flexibility.

26 Feb 2026
7m
Knowledge

Microsoft 365 licensing is one of the most common sources of confusion for IT administrators and business owners alike. With multiple plan families, overlapping feature sets, and frequent rebranding, choosing the right licence tier can feel overwhelming. This guide breaks down the Business and Enterprise plan families, explains what you get at each level, and helps you decide which tier is the right fit for your organisation.

26 Feb 2026
6m